This error means your Rinnai water heater has detected a problem that prevented normal operation. Read below for the cause and fix.
The burner ignited but flame was lost during operation. Causes include unstable gas pressure, a dirty flame sensor, or a failing gas valve. Can occur during high-demand periods in LA.
If code 12 appears repeatedly, the gas valve or flame sensor likely needs replacement. Call us for diagnosis — this is a repair in most cases.
To reset your Rinnai after Code 12: press and hold the power button for 3 seconds until the unit powers off, then press again to restart. Important: if the error code returns after reset, the underlying problem has not been resolved and the unit needs professional repair.
Call Simple Water Heater & Filtration if:
We are factory-trained on Rinnai and provide repair service throughout Los Angeles, the San Fernando Valley, Westside LA, and Ventura County.
Error code on your Rinnai? We diagnose and repair all Rinnai models throughout LA — service available.
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