This error means your Rinnai water heater has detected a problem that prevented normal operation. Read below for the cause and fix.
The burner failed to ignite after multiple attempts. Common causes: gas supply issue, dirty igniter electrode, defective gas valve, or inadequate gas pressure.
Check that gas supply is on and other appliances work. If yes, call us for prompt Rinnai repair. Code 11 is one of the most common Rinnai faults we see in Los Angeles.
To reset your Rinnai after Code 11: press and hold the power button for 3 seconds until the unit powers off, then press again to restart. Important: if the error code returns after reset, the underlying problem has not been resolved and the unit needs professional repair.
Call Simple Water Heater & Filtration if:
We are factory-trained on Rinnai and provide repair service throughout Los Angeles, the San Fernando Valley, Westside LA, and Ventura County.
Error code on your Rinnai? We diagnose and repair all Rinnai models throughout LA — service available.
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