This error means your Navien water heater has detected a problem that prevented normal operation. Read below for the cause and fix.
Navien's dedicated hard water warning. The unit has detected conditions consistent with significant mineral scale accumulation in the heat exchanger. Extremely common in Los Angeles.
Schedule a descaling service. This code means scale is already affecting performance. In LA we recommend annual descaling to prevent this code from appearing.
To reset your Navien after E027: press and hold the power button for 3 seconds until the unit powers off, then press again to restart. Important: if the error code returns after reset, the underlying problem has not been resolved and the unit needs professional repair.
Call Simple Water Heater & Filtration if:
We are factory-trained on Navien and provide repair service throughout Los Angeles, the San Fernando Valley, Westside LA, and Ventura County.
Error code on your Navien? We diagnose and repair all Navien models throughout LA — service available.
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